These Terms of Service (“Terms”) form a binding agreement between you (“Customer”) and CorePlus World Group LLC (“Alfred”, “we”, “us”) governing your use of the Alfred platform, dashboard, APIs, and related services (the “Service”). By signing up, accessing, or using the Service, you agree to be bound by these Terms.
1. Definitions
- Customer Data means data you upload, sync, or generate through the Service, including patient contact information and message history.
- PHI means protected health information as defined under HIPAA.
- Documentation means the user-facing documentation we publish.
- Order means a subscription you sign up for through the dashboard or by sales agreement.
2. Eligibility & account
You must be 18 or older and authorized to bind your clinic or organization. You are responsible for keeping your credentials secure and for all activity under your account. Notify us immediately of any unauthorized use.
3. Acceptable use
- You will not use the Service to send spam or messages without lawful consent (TCPA, CAN-SPAM, CASL, etc.).
- You will obtain and maintain all consents required to send SMS and email to your patients.
- You will not upload Customer Data you do not have the right to process.
- You will not reverse-engineer, scrape, copy, or build a competing service from the Service.
- You will not attempt to circumvent rate limits, security controls, or access controls.
- You will not use the Service for unlawful, harassing, or deceptive purposes.
- Any clinical recommendation surfaced by Alfred must be reviewed by a licensed provider before being acted on or communicated to a patient.
4. Fees, billing & renewal
- Subscriptions are billed monthly in advance via Stripe at the rate listed on the Order.
- Setup fees are one-time and non-refundable once onboarding has begun.
- Subscriptions automatically renew each month unless cancelled before the renewal date.
- Fees are exclusive of taxes; you are responsible for applicable sales, use, and similar taxes.
- Pass-through costs (SMS delivery, voice minutes, third-party AI overages) are invoiced separately if they exceed plan allowances. We will notify you before any such overage.
- Late payments may incur a 1.5% monthly finance charge or the maximum allowed by law, whichever is lower.
5. 30-day guarantee
If, within the first 30 days after going live, Alfred has not generated attributable revenue (as reported in the dashboard) at least equal to your first month’s subscription fee, we will refund that subscription fee on request. Setup fees, pass-through costs, and amounts beyond the first month are not covered by this guarantee.
6. Term & termination
- The Term begins on signup and continues until cancelled.
- You may cancel any time from the dashboard. Cancellation takes effect at the end of the current billing period.
- We may suspend or terminate the Service for material breach (with 10 days’ notice and opportunity to cure for non-payment, immediately for fraud, abuse, or security violations).
- On termination, you may export Customer Data for 90 days. Thereafter we delete or de-identify it per our Privacy Policy.
7. Confidentiality
Each party will protect the other’s Confidential Information using at least the same degree of care it uses for its own (and not less than reasonable care). Confidential Information may be disclosed only as needed to perform under these Terms, or as required by law with prompt notice where permitted.
8. Customer Data & privacy
As between the parties, you own Customer Data. You grant us a limited, non-exclusive license to host, process, and transmit Customer Data solely to provide the Service. Our processing of Customer Data is governed by our Privacy Policy and, where applicable, our DPA and BAA. We do not use Customer Data or PHI to train AI models.
9. Intellectual property
We retain all right, title, and interest in the Service, the Documentation, and any feedback you provide. No license is granted except as expressly set out in these Terms. Alfred, the Alfred logo, and related marks are our trademarks.
10. Service levels
We target 99.5% monthly uptime for the dashboard, excluding scheduled maintenance and force-majeure events. Status and historical incidents are published at status.alfred-intelligence.com (where available). Service credits, where offered, are described in the applicable Order.
11. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALFRED IS A SOFTWARE TOOL, NOT A MEDICAL DEVICE OR CLINICAL DECISION-SUPPORT SYSTEM. OUTPUT FROM ALFRED IS INFORMATIONAL ONLY AND DOES NOT CONSTITUTE MEDICAL ADVICE.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS. EACH PARTY’S AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO BREACHES OF CONFIDENTIALITY, INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.
13. Indemnification
You will defend and indemnify us against any third-party claim arising from (a) your use of the Service in violation of these Terms or applicable law, (b) Customer Data, including any patient consent issues, or (c) your products or services. We will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a US intellectual property right, subject to customary carve-outs.
14. Governing law & disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Delaware. Each party waives any right to a jury trial.
15. Changes
We may update these Terms from time to time. Material changes will be announced in the dashboard and by email at least 14 days before they take effect. Continued use after that date constitutes acceptance.
16. Miscellaneous
These Terms (together with the Privacy Policy, DPA, and any BAA) are the entire agreement between the parties. If any provision is held unenforceable, the remainder remains in effect. Neither party may assign these Terms without the other’s consent, except in connection with a merger, acquisition, or sale of substantially all assets. No waiver is effective unless in writing.
17. Contact
CorePlus World Group LLC
Email: hello@alfred-intelligence.com