Skip to main content

Legal

Terms of Service

Last updated: October 10, 2026

These Terms of Service (“Terms”) form a binding agreement between you (“Customer”) and Alfred (“Alfred”, “we”, “us”), governing your use of the Alfred platform, dashboard, APIs, and related services (the “Service”). By signing up, accessing, or using the Service, you agree to be bound by these Terms.

1. Definitions

  • Customer Data means data you upload, sync, or generate through the Service, including customer contact information and message history.
  • PHI means protected health information as defined under HIPAA.
  • Documentation means the user-facing documentation we publish.
  • Order means a subscription you sign up for through the dashboard or by sales agreement.

2. Eligibility & account

You must be 18 or older and authorized to bind your clinic or organization. You are responsible for keeping your credentials secure and for all activity under your account. Notify us immediately of any unauthorized use.

3. Acceptable use

  • You will not use the Service to send spam or messages without lawful consent (TCPA, CAN-SPAM, CASL, etc.).
  • You will obtain and maintain all consents required to send email and WhatsApp messages to your contacts.
  • You will not upload Customer Data you do not have the right to process.
  • You will not reverse-engineer, scrape, copy, or build a competing service from the Service.
  • You will not attempt to circumvent rate limits, security controls, or access controls.
  • You will not use the Service for unlawful, harassing, or deceptive purposes.
  • Where the Service is used in a healthcare setting, any clinical recommendation surfaced by Alfred must be reviewed by a licensed provider before being acted on or communicated to a patient.

4. Fees, billing & renewal

  • The platform fee is billed in advance via Stripe, monthly or annually as you choose when you subscribe, at the rate shown in your billing settings. Annual plans are billed once for the year at the annual rate shown.
  • No plan requires a setup fee. You may add an optional done-for-you setup for $199, charged once on your first invoice and at most once per organization.
  • Every paid plan, from Starter up, removes the “Powered by Alfred” mark from your public pages. Free portals, and portals on a free trial, carry the mark.
  • Every plan is billed in advance and can be cancelled at any time. When a subscription ends, your account continues in a free landing state: your portal, QR code and contacts remain and stay exportable, nothing is charged, and no messages are sent until you choose a plan again.
  • New accounts start on the free plan, at no charge and with no payment method required. There is no free trial. Accounts that began a trial before November 5, 2026 keep it until it ends, then continue on the free plan; nothing is charged and nothing is deleted.
  • Agent replies and follow-up emails are paid from prepaid usage credits. Credits are purchased in advance, in packs, at the prices shown in your billing settings. Purchased credits do not expire; credits included with a plan reset each billing cycle. When your balance reaches zero, sending pauses and drafts wait for your approval until you add credits. We never bill usage after the fact and there are no overage charges.
  • The Free plan runs no automations. The Starter plan includes 2 of the 5 portal automations. The Pro and Multi-location plans include all 5 portal automations. Automations are not metered and carry no add-on fee.
  • If you enable automatic top-up, we will charge your stored payment method for the credit pack you selected whenever your balance falls below the threshold you set. Auto top-up is off unless you turn it on, and you can turn it off at any time.
  • Paid subscriptions automatically renew at the end of each billing period (monthly or annual) unless cancelled before the renewal date.
  • Fees are exclusive of taxes; you are responsible for applicable sales, use, and similar taxes.
  • Late payments may incur a 1.5% monthly finance charge or the maximum allowed by law, whichever is lower.

5. 30-day guarantee

If, within the first 30 days after going live, Alfred has not generated attributable revenue (as reported in the dashboard) at least equal to your first month’s platform fee, we will refund that platform fee on request. Usage credit purchases, the one-time setup fee, and amounts beyond the first month are not covered by this guarantee.

6. Term & termination

  • For paid plans, the Term begins on subscription and continues until cancelled. The free plan has no term.
  • You may cancel any time from the dashboard. Cancellation takes effect at the end of the current billing period (the month, or the prepaid year). On cancellation your account continues on the free plan with your portal, QR code and contacts intact.
  • We may suspend or terminate the Service for material breach (with 10 days’ notice and opportunity to cure for non-payment, immediately for fraud, abuse, or security violations).
  • On termination, you may export Customer Data for 90 days. Thereafter we delete or de-identify it per our Privacy Policy.

7. Confidentiality

Each party will protect the other’s Confidential Information using at least the same degree of care it uses for its own (and not less than reasonable care). Confidential Information may be disclosed only as needed to perform under these Terms, or as required by law with prompt notice where permitted.

8. Customer Data & privacy

As between the parties, you own Customer Data. You grant us a limited, non-exclusive license to host, process, and transmit Customer Data solely to provide the Service. Our processing of Customer Data is governed by our Privacy Policy and, our DPA. We do not use Customer Data or PHI to train AI models.

9. Intellectual property

We retain all right, title, and interest in the Service, the Documentation, and any feedback you provide. No license is granted except as expressly set out in these Terms. Alfred, the Alfred logo, and related marks are our trademarks.

10. Service levels

We target 99.5% monthly uptime for the dashboard, excluding scheduled maintenance and force-majeure events. Status and historical incidents are published at status.alfred-intelligence.com (where available). Service credits, where offered, are described in the applicable Order.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALFRED IS A SOFTWARE TOOL, NOT A MEDICAL DEVICE OR CLINICAL DECISION-SUPPORT SYSTEM. OUTPUT FROM ALFRED IS INFORMATIONAL ONLY AND DOES NOT CONSTITUTE MEDICAL ADVICE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS. EACH PARTY’S AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO BREACHES OF CONFIDENTIALITY, INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

13. Indemnification

You will defend and indemnify us against any third-party claim arising from (a) your use of the Service in violation of these Terms or applicable law, (b) Customer Data, including any consent issues, or (c) your products or services. We will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a US intellectual property right, subject to customary carve-outs.

14. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Delaware. Each party waives any right to a jury trial.

15. Changes

We may update these Terms from time to time. Material changes will be announced in the dashboard and by email at least 14 days before they take effect. Continued use after that date constitutes acceptance.

16. Miscellaneous

These Terms (together with the Privacy Policy and DPA) are the entire agreement between the parties. If any provision is held unenforceable, the remainder remains in effect. Neither party may assign these Terms without the other’s consent, except in connection with a merger, acquisition, or sale of substantially all assets. No waiver is effective unless in writing.

17. Contact

Alfred
Email: hello@alfred-intelligence.com