Train your assistant
The chat is only as good as what it knows about you.
- 1
Open it from Portal
On the Portal page, click Train your assistant. It answers customers in your portal's chat, using what you tell it here.
- 2
Teach it
Check "Pages it has read" (what Alfred took from your website) and add what is missing: prices, hours, what to bring, what you do not do. Set the "First message" customers see when they open the chat.
- 3
Fill the gaps it found
Under "Questions Alfred couldn't answer", Alfred lists what customers asked in the last 7 days that it had no answer for. Click Add an answer and it knows next time, or Dismiss a question that does not need one. Home shows the same nudge when there are new ones.
- 4
Try it
Use Try your assistant and ask what a new customer would ask. If an answer is wrong, add the right fact and ask again.
When a customer asks for a person, it shows on Home under "Needs you", and the chat lands in Conversations.